Frequently asked questions
Parenting can be confusing, we're here with the FAQs
General
Who is GoldBug?
Since 1968, GoldBug has set the industry standard for safety and quality.
As a woman-owned, family-centered company, we understand the importance of caring for your little one. That’s why our products are designed with both safety and your peace of mind at heart.
We’re here to support you—so you can focus on what matters most: your baby.
Learn more.
Where can I find GoldBug products?
You can find GoldBug products online or at your favorite retailers, including Walmart, Target, and Amazon.
Orders
How can I check the status of my order?
It is easy to check on your order status.
- Look for an email confirmation with your order details.
- Log into your account and search your recent orders.
We provide updates at each step of the process to keep you informed.
How do I update my order?
Most updates, like a change of address or an updated quantity, are easily addressed by a member of our team.
Use our Contact Us form under Orders > Update my order. Provide the requested information along with an explanation of the updates. We will be back in touch with a confirmation as soon as possible.
How do I cancel my order?
If you decide that you would like to cancel your order, one of our team members will be happy to help.
Use our Contact Us form under Orders > Cancel my order. Provide the requested information and we will be back in touch with a confirmation as soon as possible.
How do I apply a discount code?
If you have a discount code, you may enter it during the checkout process.
Under the Order Summary section, enter your discount code into the applicable field and click apply.
Payment & Shipping
Accepted Payment Methods
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay,
Shipping Options
We offer standard, expedited and priority shipping options that be selected during checkout.
Free standard shipping is offered on orders that total $50 or more without tax.
International Orders
Unfortunately, we are not fulfilling orders outside the United States at this time.
Returns
Return, Refund & Exchange Policy
We offer free returns on orders placed within 30 days for a full refund of the purchase price excluding any shipping costs.
Refunds are processed within 2-3 business days post receipt of the goods.
Exchanges can be made in the event you would like a different color or size.
How do I start a return?
Use our Contact Us form and select the Return option. Choose the appropriate reason for your return and provide the requested information. A member of our team will be back with you shortly with additional direction and shipping information.
What is the status of my return?
It is easy to check on your return status.
- Look for an email confirmation with your return details.
- Log into your account and search your recent order.
Please allow 5-7 business days for funds to be returned to your account after receiving your confirmation.
Customer Support
Satisfaction Guarantee
We stand behind our products and offer a 100% Satisfaction Guarantee.
If you are not 100% satisfied with your purchase, we will make it right.
Please use our Contact Us form under Support > Product Issue to get in touch with a team member. Provide a brief explanation and we will be back in touch with resolution options.
Product Questions
Have a question about how to use your new product? Need installation instructions?
We are here to help. Use our Contact Us form and select Support > Product questions. A knowledgeable member of our team will respond with answers to any questions you have.
Product Concerns
If you have an issue with a product or notice something that you would like to bring to our attention, we would love to hear from you.
Please use the Contact Us form and select Support > Product Issue. Provide a brief description of the issue and a member of our team will be back in touch.
Sizing Information
Trying to find the right size can sometimes be a pain. Luckily, we have size guides that provide specific and general guidance to help you make the best choice.
You can find the applicable size guide on the product page where you select options prior to adding the product to your cart.
Feel free to reach out if you still have any questions or would like a recommendation via our Contact Us form.
Have a question we did not answer?
We love being a resource for parents and have a team of experts available to address any questions you have.
Feel free to reach out through our Contact Us form, giving our office a call or sending a direct message on one of our social channels.
We’re here to help take care of you, so you can focus on taking care of your baby.